Terms of Use
1. Acceptance of Terms
By accessing this website and/or engaging in services provided by Fortitude Mental Health Group Professional Nursing Corporation (“Practice”), including scheduling, intake, consents, telehealth services, or communication, you agree to these Terms and Conditions and all applicable federal and California laws.
If you do not agree, you should not use this website or services.
2. Informational Purposes Only
Content on this website is provided for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment.
Use of this website does not establish a provider–patient relationship and does not replace professional medical advice, diagnosis, or treatment.
3. No Provider–Patient Relationship
Use of this website—including submitting forms, emails, or scheduling requests—does not establish a provider–patient relationship.
A provider–patient relationship is established only after:
- Completion of required intake procedures through IntakeQ (PracticeQ platform), and
- Mutual agreement to begin treatment
4. Scope of Services
The Practice provides outpatient mental health services including evaluation, diagnosis, treatment, and care coordination.
Services may be delivered in-person or via telehealth.
5. No Emergency Services
The Practice does not provide emergency or 24-hour services.
Use of website, email, portal messaging, or telehealth services is not appropriate for urgent or emergency situations.
If you are experiencing an emergency:
- Call 911
- Go to the nearest emergency department
- Call or text 988 (Suicide & Crisis Lifeline)
6. Communication Policy
Permitted Communication Methods
- Phone
- Secure portal messaging (IntakeQ platform)
Clinical communication must occur through appropriate channels.
Text Messaging Policy (Strictly Limited)
- Used for appointment reminders only
- Not used for clinical communication
- Not appropriate for emergencies
By providing your phone number, you consent to receive appointment reminder texts in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA).
7. Website Communications
Communication through website forms or general email:
- May not be secure
- Should not include sensitive medical information
Submitting information through this website:
- Does not establish care
- Does not create a provider–patient relationship
8. Third-Party Platforms (IntakeQ / PracticeQ)
The Practice utilizes third-party platforms, including IntakeQ (PracticeQ platform), to facilitate services such as scheduling, intake forms, secure messaging, telehealth, and electronic documentation.
Use of the IntakeQ (PracticeQ platform) and any other third-party services may be subject to the terms and conditions and privacy policies of those providers.
The Practice does not control and is not responsible for the performance, security, content, or practices of third-party platforms.
By using third-party platforms in connection with services, you acknowledge that your use of those platforms is subject to their respective terms and policies, and you agree to comply with them. You are encouraged to review the applicable terms and policies of any third-party services you use.
9. Telehealth Services
The Practice may provide clinical services via telehealth.
By participating, you acknowledge:
- Telehealth differs from in-person care
- Technical issues may occur
- Privacy risks exist despite safeguards
You agree to:
- Participate from a private setting
- Provide your physical location at each session
- Be located in a jurisdiction where the provider is licensed (including California)
By participating in telehealth services, you acknowledge and agree to the terms outlined in the separate Telehealth Consent Form.
10. Patient Responsibilities
You agree to:
- Provide accurate and complete information
- Maintain updated contact information
- Use appropriate communication channels
- Comply with telehealth requirements
- Attend or cancel appointments as required
11. Privacy and Confidentiality
Your information is protected under applicable laws including:
- HIPAA
- California Confidentiality of Medical Information Act (CMIA)
You will be provided with a separate Notice of Privacy Practices.
No system can guarantee complete security of information.
12. Electronic Communication Risks
By using electronic communication, you acknowledge:
- Security risks exist
- Delays may occur
- These methods are not appropriate for emergencies
13. California Privacy Rights
California residents may have rights under applicable laws, including:
- Access
- Correction
- Deletion (subject to legal limitations)
Certain medical information may be governed by HIPAA and CMIA.
14. Data Breach Notification
In the event of a data breach, the Practice will provide notice in accordance with applicable laws.
15. Accuracy of Website Information
The Practice makes reasonable efforts to ensure information is accurate but does not guarantee completeness or accuracy.
Content may change without notice.
16. Intellectual Property
All website content is the property of the Practice unless otherwise noted.
Content may not be copied, reproduced, or distributed without permission.
17. Permitted Use of Website
You agree not to:
- Attempt unauthorized access
- Interfere with website functionality
- Use the website for unlawful purposes
18. Third-Party Links
The Practice is not responsible for the content, accuracy, or privacy practices of third-party websites.
19. No Guarantee of Results
The Practice does not guarantee any specific outcomes, results, or improvements from services. Outcomes vary based on individual circumstances.
20. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or relating to the use of this website or services provided by the Practice, the parties agree to first attempt to resolve the matter informally and in good faith.
If the dispute cannot be resolved through informal efforts, the parties may agree to pursue mediation or arbitration in the State of California, to the extent permitted by applicable law.
This provision does not limit any rights that cannot legally be waived.
21. Limitation of Liability
To the fullest extent permitted by law, the Practice is not liable for:
- Use or inability to use this website
- Reliance on website content
- Technical failures or interruptions
- Third-party platform issues
Your use of this website is at your own risk.
The Practice is not responsible for delays or failures caused by events beyond its reasonable control, including internet outages or system failures.
The Practice is not responsible for any decisions made based on information obtained through this website.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. Entire Agreement
These Terms and Conditions, together with referenced policies, constitute the complete agreement between you and the Practice regarding website use and services.
24. Governing Law
These Terms are governed by the laws of the State of California.
25. Jurisdiction and Venue
Any legal action or proceeding arising out of or relating to these Terms and Conditions or use of this website shall be brought exclusively in the state or federal courts located in Orange County, California.
You consent to the personal jurisdiction and venue of such courts.
26. Modification to Terms
The Practice reserves the right to update these Terms at any time.
Continued use of the website or services constitutes acceptance of any updated Terms.
27. Contact Information
Fortitude Mental Health Group Professional Nursing Corporation
Phone: 949-775-1785
Email: info@fortitudemhg.com
28. Acknowledgment
By using this website or engaging in services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.