Effective Date: July 1, 2026

 

1. Acceptance of Terms

These Website Terms of Use (“Terms”) govern your access to and use of the website operated by Fortitude Mental Health Group Professional Nursing Corporation (the “Practice”), including website content, contact forms, links, online scheduling features, and other website-based functionality.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable federal and California laws. If you do not agree to these Terms, you should not use this website.

Clinical services, appointment scheduling, intake procedures, telehealth, patient communications, and other aspects of care may also be governed by separate terms, consents, notices, and Practice policies.

2. Informational and Educational Purposes Only

Content available on this website is provided solely for general educational and informational purposes. It is not intended to constitute individualized medical or psychiatric advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.

You should not disregard, delay seeking, or alter professional medical advice or treatment based solely on information obtained through this website.

The Practice makes no representation that general website content is appropriate for any particular individual’s medical or psychiatric needs or circumstances.

3. No Provider–Patient Relationship

Accessing this website, viewing website content, submitting a contact form, sending an email, requesting or scheduling an appointment, completing preliminary information, or otherwise communicating with the Practice does not, by itself, establish a provider–patient relationship.

A provider–patient relationship is established only after completion of required intake and consent procedures and mutual agreement between the patient and Practice to begin treatment.

Scheduling or requesting an appointment does not guarantee acceptance as a patient or create an obligation for the Practice or any provider to provide treatment.

The Practice reserves the right, to the extent permitted by law, to determine whether its services are appropriate for a prospective patient and whether to establish or continue a provider–patient relationship.

4. Scope of Practice Services

The Practice provides outpatient mental health services that may include psychiatric evaluation, diagnosis, medication management, treatment planning, integrative psychiatric approaches, care coordination, and other services within the provider’s lawful scope of practice.

Services may be provided through telehealth or other legally permitted methods, as appropriate and in accordance with applicable laws, professional standards, provider licensure, clinical judgment, payer requirements, and Practice policies.

The Practice does not guarantee that any particular medication, treatment, diagnosis, laboratory test, genetic test, supplement recommendation, referral, accommodation, letter, form, or other requested service will be provided.

5. No Emergency or Crisis Services

The Practice does not provide emergency, crisis, or 24-hour services. This website, website contact forms, email, text messaging, patient portal, online scheduling system, and telehealth services must not be used for emergencies or situations requiring immediate attention.

If you are experiencing a medical or psychiatric emergency, believe you may harm yourself or someone else, or require immediate assistance:

• Call 911 or your local emergency services;
• Go to the nearest emergency department; or
• Call or text 988 to reach the Suicide & Crisis Lifeline.

Electronic communications, portal messages, and appointment requests may not be reviewed immediately and should never be relied upon for emergency assistance.

6. Website Communications and Contact Forms

The Practice’s general website contact forms and general email are intended primarily for non-urgent, general, and administrative inquiries.

Information submitted through the Practice’s general website contact form may be transmitted to or received through ordinary email. Unless expressly identified as a secure communication method, website contact forms and standard email may not be encrypted or appropriate for transmitting sensitive medical, psychiatric, financial, or other confidential information.

You should not submit highly sensitive health information, detailed medical histories, medication concerns, emergency information, or other highly confidential information through general website forms or unsecured email.

Submitting information through this website does not establish a provider–patient relationship, guarantee a response within any particular timeframe, or create an obligation for the Practice to provide treatment.

7. Electronic Communications

The Practice may communicate with prospective and current patients through methods that may include telephone calls, email, secure patient portal messaging, automated notifications, text messages, and other electronic communications when appropriate and permitted by law.

Electronic communications may involve inherent privacy and security risks. Messages may be delayed, intercepted, misdirected, or accessed by others who have access to your device, telephone number, email account, voicemail, or other communications account.

Electronic communications should not be used for emergencies. The Practice cannot guarantee immediate review, response, or delivery of electronic communications.

8. Text Messages, Calls, and Administrative Notifications

By voluntarily providing a telephone or mobile number in connection with an inquiry, scheduling request, appointment, intake process, or receipt of services, you consent, to the extent permitted by applicable law, to receive non-marketing communications from or on behalf of the Practice related to appointments, scheduling, intake, required documentation, administrative matters, and services.

These communications may include, as applicable:

• Appointment confirmations and reminders;
• Scheduling and rescheduling information;
• Notifications concerning required intake forms or documentation;
• Administrative updates related to an appointment or services;
• Requests to complete information needed for scheduling or care;
• Notifications regarding patient portal messages or other secure communications; and
• Other non-marketing communications reasonably related to your appointments, care, or relationship with the Practice, as permitted by law.

The Practice does not use ordinary SMS text messaging for emergencies or substantive clinical consultation. Patients should use Practice-approved communication channels for clinical questions, medication concerns, and sensitive health information.

Message and data rates may apply. Message frequency may vary.

You may request that text messages stop by contacting the Practice or using any opt-out method provided in the message, where applicable. Opting out of text messages will not affect your eligibility to receive healthcare services but may affect the Practice’s ability to send reminders or other administrative notifications by text.

Do not include sensitive medical or psychiatric information in ordinary text messages.

9. Email Communications

By voluntarily providing an email address in connection with an inquiry, appointment, scheduling, intake, or services, you authorize the Practice to use that address for non-marketing communications related to inquiries, scheduling, appointments, intake forms, required documentation, Practice information, and other administrative matters related to services.

Standard email may not always be secure or encrypted. You should avoid sending highly sensitive medical, psychiatric, financial, or other confidential information through unsecured email and use the secure patient portal or another Practice-approved secure method when appropriate.

The Practice cannot guarantee immediate review, response, or delivery of electronic communications.

10. Online Scheduling and Accuracy of Information

Certain buttons, links, or features on this website may direct users to or connect with third-party systems used for appointment scheduling, intake, registration, or other administrative functions.

If you request or schedule an appointment or otherwise submit information to the Practice, you agree to provide accurate, complete, and current information.

Submitting an appointment request or completing online scheduling does not guarantee:

• Acceptance as a patient;
• Eligibility for services;
• Clinical appropriateness of services;
• Insurance coverage or reimbursement;
• Availability of any particular appointment, provider, medication, treatment, referral, accommodation, or other requested service; or
• Establishment of a provider–patient relationship.

The Practice may reschedule or cancel appointments when reasonably necessary, including due to provider availability, emergencies, technical issues, licensing requirements, payer requirements, incomplete documentation, clinical appropriateness, or other operational or legal considerations.

11. Third-Party Platforms and Services

The Practice may use or link to independent third-party platforms and service providers to facilitate functions that may include:

• Appointment scheduling;
• Patient registration and intake forms;
• Insurance eligibility and administration;
• Billing and payment processing;
• Secure messaging;
• Telehealth services;
• Electronic health records and clinical documentation; and
• Other administrative, clinical, or operational functions.

Such platforms may include IntakeQ (PracticeQ platform), Headway, Alma, Doxy.me, Zoom, Google Meet, and other service providers or technology platforms used by the Practice from time to time.

The specific platforms used may vary depending on the patient, appointment, provider, insurance arrangement, availability, functionality, clinical appropriateness, contractual arrangements, or other relevant circumstances.

Your use of third-party platforms may also be subject to the respective terms of service, privacy policies, technical requirements, and other policies of those providers.

The Practice does not control the independent operations, availability, security, content, or practices of third-party platforms. To the fullest extent permitted by law, the Practice is not responsible for outages, interruptions, technical failures, or other acts or omissions of independent third-party service providers beyond the Practice’s reasonable control.

Nothing in this section limits any responsibility or legal obligation of the Practice that cannot lawfully be waived.

12. Telehealth Services

The Practice may provide telehealth services through one or more third-party technology platforms selected by the Practice based on availability, functionality, clinical appropriateness, patient needs, payer requirements, contractual arrangements, and other relevant considerations.

The specific telehealth platform used may vary by patient, appointment, provider, insurance arrangement, or other circumstances.

Telehealth differs from in-person care and may involve limitations and risks, including technical interruptions, connection failures, limitations on physical examination, and potential confidentiality or security risks despite reasonable safeguards.

If participating in telehealth, you may be required to:

• Participate from a reasonably private and safe environment;
• Provide your current physical location when requested, including at the beginning of a telehealth appointment;
• Be physically located in a jurisdiction where your provider is legally authorized to practice;
• Provide accurate emergency contact information when required; and
• Maintain an adequate internet or telephone connection when reasonably possible.

The Practice may determine that telehealth, a particular technology platform, or a particular communication method is not clinically appropriate in a specific situation and may recommend or require another method of communication, in-person evaluation, emergency services, a higher level of care, or other appropriate resources.

Participation in telehealth services may also be governed by a separate Telehealth Consent Form and other applicable Practice policies.

13. Privacy and Confidentiality

The Practice handles protected health information and medical information in accordance with applicable federal and state privacy laws, including, as applicable, the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

Clinical information may also be governed by the Practice’s separate Notice of Privacy Practices and other applicable privacy notices or consents.

Not all information collected through a public-facing website is necessarily protected health information under HIPAA. The legal status and protections applicable to information may depend on the circumstances, the information involved, the entity receiving it, and applicable law.

The Practice’s Website Privacy Policy provides additional information regarding the collection, use, disclosure, and protection of information associated with the public-facing website.

14. Cookies, Analytics, and Similar Technologies

The website may use cookies, server logs, analytics technologies, and similar tools to support website functionality, security, performance, and understanding of website usage.

Depending on the technologies enabled, information collected automatically may include IP address, browser type, device information, operating system, pages viewed, referring pages, approximate geographic information derived from an IP address, visit duration, and interactions with website features.

Some website features or third-party services may use cookies or similar technologies. Visitors may be able to control certain cookies through browser settings, although disabling cookies may affect website functionality.

Additional information may be provided in the Practice’s Website Privacy Policy.

15. Insurance and Financial Information

Information displayed on the website regarding insurance participation, accepted insurance plans, fees, private-pay options, superbills, or other financial matters is provided for general informational purposes and may change.

Verification of insurance eligibility or benefits is not a guarantee of coverage, payment, reimbursement, or authorization. Coverage determinations are made by the applicable health plan or payer and may depend on factors beyond the Practice’s control.

Unless otherwise prohibited by law or contract, patients may be financially responsible for applicable copayments, coinsurance, deductibles, non-covered services, or other amounts assigned to patient responsibility.

Additional financial, billing, cancellation, and payment terms may be provided through separate Practice policies, consents, or patient communications.

16. No Guarantee of Treatment, Diagnosis, or Results

Healthcare and psychiatric treatment outcomes vary among individuals. The Practice does not guarantee any particular diagnosis, treatment result, medication response, symptom improvement, clinical outcome, laboratory result, genetic testing result, insurance determination, disability determination, accommodation, letter, form, or other specific result.

Clinical recommendations and treatment decisions are made based on professional judgment, available information, applicable standards of care, individual circumstances, and other relevant considerations.

Nothing on this website constitutes a promise or guarantee that any particular medication, treatment, test, supplement, referral, accommodation, certification, or other service will be recommended or provided.

17. Accuracy and Availability of Website Information

The Practice makes reasonable efforts to maintain accurate and current website content but does not guarantee that all information will always be complete, error-free, available, or current.

Website content, services, fees, insurance participation, provider availability, scheduling options, policies, and other information may change without prior notice.

The Practice does not guarantee uninterrupted or error-free access to the website or any third-party platform linked to or accessible through the website.

18. Third-Party Links

The website may contain links to third-party websites, platforms, resources, or services. The Practice does not control and is not responsible for the independent content, accuracy, availability, security, privacy practices, terms, or other practices of third-party websites or services.

Access to third-party websites and platforms is at your discretion and may be subject to separate terms and privacy policies.

19. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, images, design elements, layout, and other original materials, is owned by or licensed to the Practice and is protected by applicable intellectual-property laws.

Website content may not be copied, reproduced, republished, distributed, modified, displayed, transmitted, commercially exploited, or used to create derivative works without prior authorization, except as permitted by applicable law.

20. Permitted Use

You agree to use the website and associated electronic services only for lawful and legitimate purposes.

You may not:

• Attempt unauthorized access to systems, accounts, data, or networks;
• Interfere with website, portal, scheduling, or other system functionality;
• Circumvent or attempt to circumvent security measures;
• Submit knowingly false, misleading, fraudulent, or unlawful information;
• Impersonate another person or misrepresent your identity or authority;
• Introduce malicious software, code, viruses, or other harmful technology;
• Scrape, harvest, extract, or collect information through unauthorized automated means;
• Use website content or systems to violate another person’s rights; or
• Use the website or associated systems for any unlawful purpose.

The Practice may restrict or terminate access to website functionality when reasonably necessary to protect the website, Practice, patients, users, third parties, or systems, subject to applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, the Practice will not be liable for damages arising solely from:

• Use of or inability to use the Practice’s website or online scheduling system;
• Reliance on general informational website content;
• Technical failures, interruptions, internet outages, transmission errors, or security incidents beyond the Practice’s reasonable control; or
• Acts, omissions, outages, interruptions, or technical failures of independent third-party platforms beyond the Practice’s reasonable control.

Nothing in these Terms is intended to waive, limit, or exclude any duty, liability, patient right, or remedy that cannot legally be waived or limited under applicable law.

22. Dispute Resolution

In the event of a dispute, claim, or controversy arising from these Terms or use of the Practice’s website or online scheduling systems, the parties are encouraged to first attempt to resolve the matter informally and in good faith where appropriate.

The parties may mutually agree to mediation or another lawful alternative dispute-resolution process.

Nothing in this section requires any person to waive a right or remedy that cannot lawfully be waived, nor does it create a mandatory arbitration agreement unless the parties separately and validly agree to arbitration in accordance with applicable law.

23. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.

To the extent permitted by applicable law, any legal proceeding arising solely from these Terms or use of the Practice’s website or online scheduling system shall be brought in a court of competent jurisdiction in Orange County, California.

Nothing in this section limits any venue, jurisdictional, or other legal right that cannot lawfully be waived.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will remain in full force and effect.

25. Relationship to Other Practice Policies and Consents

These Website Terms should be read together with other applicable Practice documents and policies, which may include:

• Website Privacy Policy;
• Notice of Privacy Practices;
• Terms and Conditions of Service, Scheduling & Electronic Communications;
• Telehealth Consent Form;
• Informed Consent for Treatment;
• Financial and billing policies;
• Cancellation and no-show policies;
• Medication or controlled-substance policies, when applicable; and
• Other clinical or administrative consents and policies provided to you.

If a separate signed clinical consent, Notice of Privacy Practices, or other legally required document conflicts with these general Website Terms, the more specific document will govern with respect to its subject matter to the extent required by applicable law.

26. Changes to These Terms

The Practice may update these Terms from time to time to reflect changes in services, operations, technology, website functionality, Practice policies, or applicable law.

The current version will be posted on this website with an updated effective date. Changes will apply prospectively to the extent required by applicable law.

Material changes requiring additional notice or consent will be handled as required by law.

27. Contact Information

Fortitude Mental Health Group Professional Nursing Corporation
17011 Beach Boulevard, Suite 900
Huntington Beach, CA 92647
Phone: 949-775-1785
Email: info@fortitudemhg.com